Years ago, banking was serious business that was always done in-person. With the rise of the need for consumer bank accounts, a lot of efforts were made to make banking even more convenient, so most banks implemented features like online banking and drive-through windows. However, the most modern bank is now more technically evolved than ever, and one feature you may find offered by your bank is video banking. This new form of banking involves working with a remote bank teller instead of an actual person, which may sound strange. However, video banking is designed to benefit both the bank and the consumer. Take a look at some of the advantages of video banking as a bank customer.
Get access to an actual person whenever you need help.
Think about the following scenario: you walk into a bank on a Friday afternoon, paycheck in hand, ready to make a deposit and be on your way after a long day at work. Unfortunately, the line inside is crazy, just as it usually is on a typical payday afternoon. All of the tellers at the bank are busy. If the bank has a video banking system setup, you can walk up to a screen where you can hit a button, get a live person, and go ahead and make your deposit as usual. Because a bank may have several of these video banking interfaces in operation, it means people who come in and need a teller will not have to wait as long.
Talk to specific bank associates even when they are not physically in the office.
Most bank branches have different people who handle different banking needs for customers. For example, there will be bank tellers who handle typical deposits and transactions and loan officers who talk to customers needing loan funds. Video banking allows bank branches to have the different professionals available remotely when the professionals may not actually be available in the bank itself.
Find bank services even after typical banking hours.
How many times have you had to rush to the bank to make a deposit before a charge was scheduled to come through? One of the downfalls with typical banks is they operate under standard business hours most of the time. Video banking makes it possible for banks to extend their hours of operation because remote tellers and bank officials can be employed to interact with customers whenever they need help, no matter what time of day it may be.